Shipping policy

Shipping Policy

Last Updated: October 22, 2026

Thank you for shopping at Onegenz.

We are committed to providing clear shipping information and a dependable delivery experience.

We serve customers in the United States. Shipping availability to other countries is determined at checkout.

Orders are processed after payment confirmation.

Processing times may vary depending on product availability, customization requirements, and order volume.

Estimated processing times are displayed on applicable product pages or communicated during checkout.

Shipping charges, including any free-shipping promotions, are displayed at checkout before payment.

Estimated delivery times depend on the destination, shipping service, and product availability.

Any delivery estimate provided at checkout is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

When tracking is available, customers will receive tracking information by email after their orders are dispatched.

Delays may occur due to carrier operations, customs processing, holidays, weather conditions, or other circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team.

Customers are responsible for entering accurate delivery information during checkout.

If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.

If your package is lost, damaged, or not delivered, please contact us so we can investigate and provide an appropriate solution.

Onegenz

Email: lioremelyn16041997@hotmail.com

Business Address: 36 Union Street, Erskineville, NSW 2043, Australia