Return and Refund Policy

Last Updated: October 22, 2026

At Onegenz, customer satisfaction is important to us. We strive to provide quality products and a reliable shopping experience.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging and accessories.

• Proof of purchase or an order number is required.

• Customers must contact us before sending an item back.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us with your order number and photographs of the issue.

We will review the request and arrange an appropriate solution, which may include a replacement, refund, or another remedy required by applicable consumer law.

Non-Returnable Items

Certain products, including personalized or custom-made items, may not be eligible for change-of-mind returns where permitted by law.

This does not affect customers' statutory rights concerning faulty, damaged, or incorrectly described goods.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

For defective, damaged, or incorrect products, we will provide an appropriate remedy consistent with applicable law.

Please contact us for return instructions and the correct return address before shipping any item.

Order Cancellations

Cancellation requests should be submitted as soon as possible. If an order has already been processed or shipped, cancellation may not be possible, but eligible return rights remain available.

Contact Us

Onegenz

Email: lioremelyn16041997@hotmail.com

Website: https://onegenz.com

Business Address: 36 Union Street, Erskineville, NSW 2043, Australia

Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable consumer protection laws.